Overbooking - kuyini? Umlando wemvelaphi nokuthuthukiswa

Asikwazi ukuhamba eholidini phesheya, njengoba singathanda. Noma kunjalo, kungase kuphakame izimo ezingalindelekile, ezingavumeli ukuba kwenzeke. Indlela yokuziphatha esimweni lapho indiza ikhanseliwe isacacile. Kodwa yini engingayenza uma kune-overbooking? Lokho leli gama lisho nokuthi lisho ukuthini, akubona wonke umuntu oqonda.

Incazelo

Igama elithi "overbooking" livela ku-English overbooking futhi ngokwezwi nezwi lisho "ukuthutha, ukubuyisela kabusha." Uhlelo lokuthengisa amasevisi noma izimpahla, kanye nensimbi yokuphathwa ngokuphumelelayo kwemali yenkampani, i-overbooking. Iyini le nqubo? Okushiwo ukuthi umthengisi noma umphakeli uthatha umthwalo wakhe wemfanelo ngaphezu kwezibopho eziphathelene nokuhlinzekwa kwezimpahla noma amasevisi kunalokho angayithatha ngempela. Iqiniso liwukuthi ngokusho kwezibalo, akuzona zonke izibopho ezizogcwaliseka, kodwa kuphela ingxenye enkulu yazo. Ngakho-ke, isibonelo, izindiza zezindiza zincike ekutheni abanye abagibeli abathengile amathikithi bayenqaba ukuthutha.

Umlando wesenzakalo se-overbooking system

Ekuqaleni waqala ukusebenzisa uhlelo lwezindiza ezindizayo ezivela e-United States.

Umqondo wale nqubomgomo yokukhangisa wukuthi abagibeli bavunyelwe ukunqabela amathikithi athengwayo athengwayo futhi bakhokhelwa ngaphandle kokuhlawulwa ngisho nasezimo lapho bephuzile ngenxa yendiza noma ngaphambi nje kokubale indiza. Kodwa-ke, kwezinye izindiza zezindiza lolu hlelo aluzange luzuze, njengoba izindiza zahamba zingenalutho ngenxa yabagibeli abenqatshelwe.

Ngemuva kokuhlangenwe nakho okunjalo okudabukisayo, i-overbooking yafika esikhundleni salesi simiso. Inani lamathikithi athengiswe lidlulile inani lezihlalo ku-cabin. Lokhu kwenziwa ngesisekelo sokuthi bonke abagibeli ngeke babhalise.

Ngokuvamile kwakukhona izimo lapho bonke abagibeli abathenga amathikithi beza ngesikhathi sokungena ngaphakathi. Ngaleso sikhathi, izimele zezinkampani zanikeza abagibeli ukuba benqabe ngokuzithandela kule ndege. Ngokushintshaniswa, banikezwa izinsiza eziningi kakhulu mahhala - indawo yokuhlala ehhotela kuze kube yindiza elandelayo, ukuthuthukiswa kweklasi yesevisi, kanye nevoti yokudla. Izindleko zalezi zinsizakalo ezindizeni zezindiza zazingaphansi kakhulu kokulahlekelwa okungenzeka ukuthi kwenzeke uma kwenzeka umgibeli ofanayo engafuni ukuhamba. Njengomthetho, "izisebenzi zokuzithandela" zanele.

Iyini i-overbooking?

Kunezinhlobo ezine kuphela ze-overbooking:

• Kuhleliwe - akubona bonke abagibeli abadlula esangweni lokugibela, ngakho-ke amathikithi amaningi athengiswa kunokuba kunezihlalo ezindizeni.
• Isimo - kwenzeka lapho indiza ithatha isikhundla esincane sezizathu zobuchwepheshe.
• Enklasini eyodwa yenkonzo - inani lamathikithi ezindiza athengiswa eklasini elilodwa lidlula inani lezihlalo kulo, yize indiza ihlala igcwele.
• Igolide - kukhona abagibeli, isibonelo, ngokuvamile abahamba ngezinyawo noma i-VIP, okuyinto indiza engenakuyithwala ukuhamba ngisho nokulimala abanye abagibeli bezentengiselwano.

Izenzo zendiza yezindiza uma kune-overbooking

Kubalulekile ukwazi, ukukhuluma ngenqubomgomo yokuthengisa ye "overbooking", ukuthi akuyona nje ukubuyiselwa kwamathikithi e-air. Kuhlanganisa imisebenzi ethile eyenziwa ngabasebenzi bezindiza.

Uma kusetshenziselwa ukubhaliswa kuvela ukuthi lesi simo sivele, abamele inkampani bafakiwe emsebenzini, abaqala imisebenzi ukuthola abagibeli abazimisele ukuhamba ngendiza ethile. Lokhu kusesha kwenziwa ngokuxoxa nabagibeli noma ngesimemezelo jikelele ekamelweni lokubhalisa. Amavolontiya ashesha, njengoba umvuzo uyinani elihle kakhulu.

Futhi, kungase kube khona isimo lapho abagibeli bephoqeleka ukuba bakhuphuke kusukela emnothweni kuya ekilasini lebhizinisi. Kodwa lezo zimo azivamile.

Overbooking eRussia

Umkhuba wokuthengisa amathikithi womoya ukhona isikhathi eside. Isizathu salokho kwakuyimininingwane yezibalo eziqoqwe iminyaka eminingi ngabagibeli abangabonakali endizeni. Iphesenti yokubuyiselwa kabusha inqunywe ngamunye kwi-airline ngayinye. Isibonelo, abathwali baseYurophu, njengoLuftHansa, i-EasyJet, cishe ngo-5%. Unamaphephandaba amaningi aseRussia. Ukunqoba i-Aeroflot - cishe ngo-10-15%.

Isilinganiso samaphesenti sabagibeli abangabonisi ukugibela ibhizinisi langaphakathi lenkampani yenethiwekhi yomoya. Kodwa ukulawulwa kwenqubomgomo yokumaketha kuyinhloko yamandla omthetho.

EYurophu naseNyakatho Melika, kunemithetho elawula amalungelo kanye nemithwalo yemfanelo yabagibeli kanye nezindiza zezindiza. Ukubheka amathikithi emoyeni eRussia isikhathi eside akusikho isisekelo somthetho. Ngokusemthethweni, ayizange ivinjelwe, kodwa yasetshenziselwa izigcawu, okwenza izingozi ezithile. Lezi zinkampani zazisongelwa ngamacala, kuyilapho abagibeli bebengathembela kuphela ngokungahambi kahle.

NgoJuni ngalolu nyaka, uMnyango WezokuThutha uqede ukuthuthukiswa komthethosivivinywa olawula ukubhekwa kwamathikithi emoyeni. Umthetho, ngokusho kolwazi lokuqala, uzoqala ukusebenza ngonyaka ozayo.

Ukubhala ngaphezulu ngesikhathi sezinkinga

Kwakuyinkimbinkimbi kakhulu kunenkathi yezinkinga zezwe, abathwali bezindiza, ngaphezu kwawo wonke u-Aeroflot, bakhumbula ukuthi ukubhekwa ngokweqile akulawulwa nganoma iyiphi indlela ngomthetho. Yini echaza lokhu kukhula okwenyukayo?

Ama-Airlines, ikakhulukazi esifundazweni, manje abanakho ithemba esikhathini esizayo. Ukuncipha kwezimoto zomgibeli kungenxa yenkinga yomnotho.

I-Overbooking ingenye yezindlela eziphumelela kakhulu nezindleko zokukhulisa ukuhlala kwezindiza, ukuthuthukisa isimo sezimali somthwali. Uma kusemthethweni, inzuzo izokwanda.

Izimpikiswano ngokumelene ne-overbooking

Abaphikisi bokugunyazwa kwe-overbooking yizinhlangano ezivikela amalungelo abagibeli. Batshela ukuthi inqubomgomo enjalo yokubuyiselwa imali iyithinta kabi isithombe sezindiza futhi iqhubeka ilayisha ngaphezulu abasebenzi.

Abaphikisi be-overbooking nabo baqinisekisa ukuthi abathwali bezindiza bayadlulisa idatha yezibalo kubasebenzisi abangaziwa.

Izindiza eziningi ezifuywayo zasekhaya azikwenziwa nsuku zonke, kanti ezinye ngisho kanye ngesonto. Ngakho-ke, abagibeli ngokulindela indiza elandelayo bangachitha izinsuku ezimbalwa, futhi uma beqhubeka nokuhamba komzila, khona-ke, cishe bazozilahleka.

Isizwe sangaphandle

Ukusebenza ngaphezulu kwe-overbooking kwamanye amazwe? Iyini le nqubo kumazindiza angaphandle? Lapho abagibeli abaningi bengena esitokisini kunezihlalo ezibekiwe kule ndege, abasebenzi bezindiza kumele bathole labo abakulungele ukuhamba ngendiza ethile. Banikezwa amabhonasi amaningi ngesimo sezindiza ekilasini lebhizinisi, izaphulelo ngamathikithi, amamayela angeziwe ngekhadi lephamfri njalo, izimemo zendawo yokuhlala yokunethezeka, ihhotela lokulinda isikhathi.

Uma abagibeli abalungele ukulahla indiza bengatholakali, othwala isithintela inkontileka nomunye wabagibeli. Kodwa izindleko ezigcwele zetikithi zomoya zibuyiselwa kuye futhi isinxephezelo sikhokhelwa. Ngokwezibalo, amacala anjalo akhona nomunye wabagibeli abangu-10 000.

Indlela yokugwema ukubhala ngaphezulu: amathiphu we-blitz

Ukubhala ngaphezulu kungalungiswa noma kungalungiswa. Ungakugwema kanjani isimo esingathandeki?

1. Woza esikhumulweni sezindiza ngesikhathi - izihlalo ekupheleni kwekhasi eduze nokuphela kokubhalisa.
2. Khetha ukungena ku-inthanethi (umthwalo ungathunyelwa esikhumulweni sezindiza kuma-rack akhethekile).
3. Isiqondiso akufanele sibe yiyona edinga kakhulu.
4. Gwema izindiza zakuqala.

Bambalwa abagibeli base-Russia abajwayele umqondo wokuthi "ithikithi lezindiza phezu kwebhulogi". Kuyini? Lokhu kubizwa okuthiwa ukuthengiswa kwamathikithi endizeni, okungukuthi, empeleni ukufuna ukundiza kungaphezu kwezihlalo ku-cabin yendiza. Inqubomgomo enjalo yokumaketha yokudayiswa kwamathikithi ezindiza yayibolekwe ukusuka kwababathwele baseNtshonalanga. Emazweni aphesheya, ukubhala ngaphezulu kusemthethweni, ngenkathi eRussia le nqubo ayinaso isisekelo somthetho. Uma uyisisulu salesi sihlanganisi sezimo, ungaphelelwa ithemba futhi uhlale uphelile. Kulesi simo, uzothola izinzuzo ezengeziwe, njengoba umphathi womoya ozohlinzeka ngezimo ezikhululekile zokulinda futhi anikeze isinxephezelo esinjengezindiza ekilasini lokuqala lenkonzo.