Amathuluzi ukuphathwa Zanamuhla: BPM-system

Ngesikhathi inani labantu ababebuka abaholi Russian esetshenziswa CRM emelela (ibhizinisi isu elibanzi likazwelonke eliqondiswe ekuboneni kanye ukuqonda izidingo amaklayenti zamanje nezesikhathi esizayo), njengoba kukhona esinye ukuphathwa kubaluleke kakhulu ithuluzi - BMP-uhlelo, okuyilona elisebenzayo futhi efiselekayo sokwamukela, uze bashaya mncintiswano.

Ngakho, iziphi bpm-yesistimu? Ngo «BPM» Ukuncipha, incwadi yokuqala kusho «ibhizinisi», kwesibili - «ukusebenza», kanti eyesithathu, njengoba cishe kakade ukuyichaza, - «ukuphathwa». Ukungeza wonke la mazwi ezintathu ndawonye sithola "ukuphathwa ukusebenza ibhizinisi" noma "ibhizinisi inqubo nokuphathwa uhlelo."

BPM-uhlelo eklanyelwe silondoloze ephelele ukuphathwa umjikelezo inqubo futhi zikuvumela ukukhulisa ezishintshayo ezifana ezibalulekile futhi ezidingekayo umsebenzi ukuphathwa, ukuhlela nokulawula. Legumbi izinhlelo ezifana yinqubo ibhizinisi. Leli gama ibizwa ngokuthi ocacile, isethi esilinganisekayo kokusebenza noma imisebenzi, okuyinto ihlose ukwakha umkhiqizo wokugcina.

I ukuhlela kokuvakasha zingakhiqiza izibonelo izinqubo ejwayelekile ibhizinisi, isabelomali, ukuvulwa akhawunti, ukusebenza oda zokukhiqiza, ezokuthutha, uyala inani sezulu by amakhasimende ezingase zivele , njll

Omunye angase athi kwencazelo izinqubo zebhizinisi inkampani iyize futhi konke lokhu Nokho, kuholela ezingadingekile isikhathi ukudliwa kuphela, umbono onjalo kungaba sibi. izinqubo Business ingafinyelela ukusebenza okungcono, okuyinto ke kuholela ukuncipha izindleko kanye nokwanda inzuzo. BPM-izinhlelo ukuvumela lezi izinqubo lula futhi ukushintsha. Siyabonga ukusetshenziswa kwabo umsebenzi kwenziwa ngendlela efanele kanye nokulahlekelwa sakugcina isikhathi.

BPM-izinhlelo ukusebenza ngesisekelo ishede idatha, equkethe yonke ambalwa kanye zezimali inkampani ulwazi. Ukwethulwa isimiso esinjalo, kuba lula kakhulu ekuthathweni ezindabeni ezifana:

• ukuhlela amasu kanye ukufakwa ngemibandela ukusebenza eziyisisekelo;
• okuzobe kudlalelwa imisebenzi Tactical;
• ukulawula kanye nokuqapha izinhlelo ukukhishwa;
• ukuphathwa kanye nokuhlaziywa imiphumela.

Ngokuvamile, BPM-uhlelo siqukethe iqoqo ezivamile izakhi obangela design, kuphumelelisa nekucaphela. Design kuyinto design wesifunda eningiliziwe inqubo ibhizinisi ngamunye. Ngoba "injini" elandelayo ohlelweni - BPM Engine. Kuyinto unesibopho kokuqala inqubo ngabaqaphi ezishintshashintshayo engikhiphela imithetho echaziwe.

izinqubo ukugadwa ukusebenzisa umfanekiso ingcaca noma idatha kwezibalo. Ngenxa imibiko aqukethe wonke nemingcele inqubo, kulula kakhulu ukuhlola ukusebenza kwabo.

Ukusebenzisa BPM uhlelo kunenzuzo ngoba kungasisiza ukusiza ukwandisa isivinini imisebenzi zokukhiqiza, ukwenza ngcono ikhwalithi yokubandula izinqubo zebhizinisi, kuba lula ukuba enze izinqumo zikhona izindlela zokuthuthukisa inqubo ethile. Ngaphezu kwalokho, yokwakheka nokulandelana gxila Imiphumela avumele inkampani ukuba abe nezimo xaxa, bese-ke beba ukuncintisana.

Ngenxa zonke lezi amaphuzu, BPM izinhlelo sesingochwepheshe ethandwa phakathi izinkampani eziningi ezinkulu kanye nezinhlangano.