Yokuziphatha yokuxhumana ibhizinisi ezweni lanamuhla

Ngokuba ukuthuthukiswa emakethe usomabhizinisi wanamuhla, ngaphezu amakhono undoubted nokuqonda lebhizinisi, kufanele ukwazi izinto eziyisisekelo nenhlonipho ibhizinisi. Lokhu professional kufanele bazazi ukuthi izimiso zokuhle nenhlonipho yokuxhumana ibhizinisi, futhi bakwazi uwahlukanise. Vele inhlonipho nezakha ngokwanele, izimiso zokuxhumana ibhizinisi siqukethe imithetho eziningana okumele ilandelwe ngokuqinile.

1. Ukuba sisigcine. Kwenze umthetho ukungalokothi sekwephuzile emsebenzini, njalo isikhathi umhlangano obalulekile. Ukuze enze noma yimuphi umsebenzi, njalo ushiye isikhathi inqolobane, ngoba kukhona impela izinto okudingeka uyenze ngaphambi. Noma umuntu ngokushesha ezidinga usizo lwakho, futhi ngeke ube nesikhathi ukusebenza. Khumbula ukuthi umuntu ohlale ngasekupheleni, sintula ukuthembeka kanye nokuzethemba.
2. Qaphelisisani kuyimfihlo. Lonke ulwazi mayelana nomsebenzi wakho, inkampani, ngokuya deal kufanele igcinwe ngasese. I kancane wena ukhulume izindaba zakhe emsebenzini noma uyixoxe izingxoxo nozakwethu ngempilo yabo siqu, kulapho wena biza ukwethenjwa nokuhlonishwa.
3. Musa bazicabangela bona kuphela. Umuntu uya ekhanda, ingafinyelela kakhulu empilweni futhi umsebenzi, uma omunye engakhubeki. Kuyinto engenakwenzeka ukufeza ukuqashelwa futhi zihlonipha ozakwabo, indiva imibono nolwazi lwabo. Qiniseka - hhayi ukuba ukuzethemba ngokweqile. Ithimba ukwesekwa njalo ewusizo.
4. Unake ukubukeka kwangaphandle. Lo mthetho akusho ukuthi kufanele ugqoke kuphela Abaklami ezibizayo. Izingubo zakho kufanele kube njalo wekugcina, azwakale kamtoti futhi uvumelane okuyo.
5. Bakwazi ukufunda nokubhala. Ukuze kuzuzwe impumelelo kwezamabhizinisi, indoda uqinisekile bakwazi ukukhombisa ukukhuluma ulimi enhle kwesokudla, ngaphandle kokusebenzisa amagama anzima futhi inhlamba. Zonke izincwadi zebhizinisi kanye imibhalo kufanele zikwazi ukufunda nokubhala, kucacile futhi ayiqukethe isipelingi, izimpawu zokuloba kanye nesitayela amaphutha.

izimiso zokuziphatha zokuxhumana ibhizinisi kuhilela izinhlobo eziningana zokuxhumana. amafomu Basic: ingxoxo neqembu. Ngokuvamile ukuhlangabezana ibhizinisi kanye yenhlangano nezinkinga uma usebenzisa zokuxhumana iqembu, ngokukhethekile, imihlangano nezingqungquthela. Ngu aphoyintimenti, bahlukene zibe ulwazi, emihlanganweni ngenjongo ekuthathweni nangobuchule. Kokuhlangana futhi kuhlukaniswe ngesihloko, ububanzi, njll Kususelwa indlela zokuziphatha futhi yenhlangano lomhlangano zihlukaniswe ingxoxo omashiqela, segregative, autocratic, futhi mahhala.

Eceleni ukugxila imiqondo ezithi imithetho yokuziphatha izingxoxo ibhizinisi. izingxoxo Business zihlale uhlamvu olusemthethweni, ngokuqinisekile kudingeka ukulungiselela kusengaphambili njengoba ngokuvamile kakhulu umphumela wabo basayine izivumelwano ezibalulekile futhi izivumelwano. Lokhu izimiso zokuxhumana ibhizinisi unezigaba eziningana: belinganisa izinkinga main, ukucinga izixazululo abalingani, kanye delineation izimfuno zawo angaphandle, uhlelo lokuthuthukiswa izingxoxo, isinqumo ezindabeni lwenhlangano nokulungisa amaphepha. Ingxoxo izokuba ukushintshana wamukelekile kolwazi, ukucabanga, ekuthathweni kwezinqumo, lokugcina ingxenye.

Futhi izimiso zokuxhumana ibhizinisi kuzo zonke izigaba futhi linezimiso ayo: rationality, ukuqonda, zokuxhumana, ukuthembeka, ukwamukelwa, ikhono lokubuza imibuzo bese ulalele interlocutor, isigqi, ukunemba, ngokucacile. Emhlanganweni ukuza kancane ngaphambi kwesikhathi esimisiwe futhi ilungiselela kahle. Yonke imibuzo kufanele banikezwe izimpendulo ezicacile kakhulu futhi kuyaqondakala, cela hlandla imibuzo on izinzuzo. Ngisho noma ngomphumela izingxoxo ibhizinisi wahlala okungekuhle ngawe, lokhu akusona isizathu, kusale, slam umnyango. Ingxenye yokugcina izinkulumo futhi kufanele aphethwe ngendlela esinenhlonipho kakhulu.