Ukuqashwa amahhotela: izici, izibopho kanye nezincomo

Namuhla, ibhizinisi ehhotela buyadlondlobala, hhayi phesheya kuphela, kodwa futhi lapha ekhaya. Unalokhu engqondweni, kunengqondo ukucabangela imvelo njengendawo ezingaba umsebenzi. Yimiphi imisebenzi akhona? Hlobo luni yemfanelo ihlanganisa umsebenzi amahhotela? Futhi ubani nhlobo ukuthatha?

Ubani odinga ehhotela?

Ihhotela ngamunye uhlukile futhi ke kunzima ukukhuluma ngazo ngokwemigomo jikelele. Kulokhu, ubuntu babo kubonakala hhayi kuphela elingaphakathi noma egumbini obugagu, kodwa lokho abasebenzi abasebenza khona. Ngokwesibonelo, uma ihhotela elincane bakwazi ukuphatha umlawuli zokuhlanza ezimbili, ungakwazi ukungena kuze Ochwepheshe 50 ubhoko ehhotela five star.

Nokho, naphezu ukuhlukahluka izikhundla, phakathi kwabo kukhona labo abafuna ngenkani kakhulu.

umlawuli ihhotela

Umqondisi - ungumuntu wokuqala ngemva noma imenenja jikelele. Kuyinto unesibopho cishe zonke ehhotela: ukukhokhela amaklayenti egumbini, inhlangano ye imitsetfo yetemisebenti, ukuthengwa impahla edingekayo, nengxabano nokunye. Uma ngikhuluma iqiniso, lena umsebenzi eyayinzima kunazo zonke ehhotela ngakhoke ikhokhwe kakhulu kakhulu.

Inkinga eyinhloko ukuthi kunzima ukuthola ehhovisi lomphathi. Ikakhulukazi uma kuziwa amahhotela enkulu noma emahhotela. Ukuphathwa uyaqonda ukuthi abasebenzi kabi abaqeqeshiwe kungaba phazama ngasiphi isikhathi ukuthi kungase kukhinyabeze idumela lawo. Yingakho bakhetha aqoke umqondisi kuphela labo ochwepheshe abanesipiliyoni embonini izihambi.

Ngaphezu kwalokho, lolu hlobo abasebenzi liyadingeka sinezimfanelo ezilandelayo:

• amakhono Ukuxhumana, njengoba umsebenzi amahhotela kuhilela ukuxhumana okuqhubekayo namaklayenti.
• amakhono yenhlangano, ngoba iningi imisebenzi umlawuli okuphathelene zokukhiqiza ukulungiswa izinkinga abasebenzi.
• Ukuhlakanipha - ngaphandle-ke kuphi, izimo njengoba okungezona ezijwayelekile uyohlale kuphakama aphume okwesibhakabhaka.

Ngezinye izikhathi abanikazi abeke phezu izicelo kokuthunyelwe ka umlawuli zimfuneko ezengeziwe. Ngokwesibonelo, kungaba athole abantu kuphela imfundo ephakeme noma screen out ukhetho ngubani ube silulumagama abampofu.

reception

amahhotela amaningi emnyango yokwamukela - endaweni ehlukile senzelwe ukuhlangana nezivakashi. Kukulo muzi lapho kuqala ukudweba amakhasimende ubhukhe igumbi noma ukuthola ulwazi olufanele mayelana namasevisi lesikhungo.

Ngokuvamile, umlawuli ihlezi ehhotela elincane edilini lomshado. Futhi lokho amahhotela ezibizayo, kunalokho, uncamela ukuqasha isikhundla abasebenzi ehlukile. Lokhu kungenxa yokuthi reception yabo sidlula izivakashi okuningi, okuyinto olungisisa izindleko ezengeziwe.

Ukusebenza in the hotel edilini lomshado akudingi imfundo ephakeme. Nokho, ukuze sithole kule ndawo, kumele ihlangabezane nalezi zimfuneko ezilandelayo:

• Have silulumagama kakhulu futhi ukuziphatha.
• Ifa uhlobo lemukelekako.
• Yazi IsiZulu ezingeni okuxoxa (ngenxa yokuthi abanye izivakashi ehhotela kungaba bakwamanye amazwe).

Umsebenzi wasendlini ehhotela

Njalo ehhotela has nezincekukazi lalo. Phela, lezi zikhulu banesibopho ukuhlanzeka amakamelo, kanye okufezwayo yabo. Nokho, kufanele kuqondwe ukuthi imisebenzi incekukazi hamba ngalé ukuzihlanza elula.

Ikakhulukazi, amahlombe akhe ukuya imisebenzi elandelayo:

• Ukugcinwa ukuze egumbini: yokuhlanza ezimanzi, uthuli esesula, ushintsho amashidi, magciwane zangasese nokunye.
• Hlola base impahla. Maid nakuhlolayo saziso yonke impahla yasendlini futhi izinto ekamelweni, ukuze athole ubuqotho babo. Kuyefana nasendleleni zikagesi, eshaweni, izingidi nokunye.
• Ukulawula amanye amasevisi ikhokhwe. Ngokwesibonelo, isivakashi wasala ngaphandle isiphuzo, kufanele kube nsuku zonke ukubheka mini-bar.

Futhi lena nje uhlu encane nemisebenzi ukuthi igcwele umsebenzi ehhotela (ehhotela). Kufanele kuqashelwe ukuthi ukuphathwa izikhungo ezifana angaqalisa ukusebenzisa amasevisi abo. Ake sithi indlu ezinye ehlonishwayo inikeza Ilondolo kanye nezakhiwo zamahhovisi ayina izinto. Kulokhu, zonke nezincekukazi ekuseni faka ikamelo, izingubo ikakhulukazi ishiywe eqoqwe kusihlwa, ngemva wekulihlanta, it is wabuyela emuva.

umlindisango

Noma yimuphi ehhotela self-ukuhlonipha unezisebenzi ezingu eziningana nabalindisango. Lezi izisebenzi ngokuyinhloko obangela ukuhlangana amakhasimende emnyango isakhiwo. Kufanele bamukela izivakashi futhi avule umnyango ngiyabaxosha ngomusa. Uma kudingeka, siyadingeka ukuze aphendule yonke imibuzo yakho, noma ubabonisa indlela eya yokwamukela.

Ngaphezu kwalokho, umsebenzi ehhotela kungase ethubeni lokuba umlindisango imisebenzi elandelayo:

• izivakashi ukusiza nge yokulayisha athula imithwalo.
• Taxi.
• Ukunikeza ulwazi mayelana zokungcebeleka, izindawo ukungcebeleka, ukuyothenga nokunye.
• Usizo nge yokupaka (emahhotela abizayo le njongo kukhona wodwana abasebenzi).
• Ukuthola izincwadi, amakholi wefoni imibhalo izivakashi.

Ubani omunye udinga ehhotela?

Sebenza ngesikhathi yehlukene kaningi okubalwa. Ngakho-ke, ngaphezu zonke izikhala ngenhla, kunezinye, ikhethelo ezingadumile kakhulu. Asihambe kafushane ngesandla sabo ukuthi:

1. Abapheki. Amahhotela Iningi ukunikeza amakhasimende abo ithuba adle ezindongeni izikhungo zabo. Ekhishini kungaba lapha kokubili banality kwansuku (amaqanda, oatmeal kanye black coffee), kanye kakhulu elicwengisiswe (isiFulentshi, izitsha Italian futhi Oriental). Nokho, noma yiziphi izinketho kuhilela ukuba chef akho nabasizi bakhe.
2. ezomile yokuhlanza abasebenzi. Okunethezeka Amahhotela bakhetha ukusebenzisa ilondolo yabo, ngakho indlela uyigcine ishibhile kuka usebenzisa amasevisi nezinqubo zemininingwane yezinye izinkampani.
3. Loaders. Ziyakwazi kunesidingo sokwenza imisebenzi yansuku zonke ehhotela (reception izingubo, ukudla, amakhemikhali yasendlini) nokusiza izivakashi (ukulethwa izinto egumbini).
4. Zezomnotho. Ihhotela ehlonishwayo, aba maningi inzuzo. Ngakho-ke, ukuphathwa ngokuvamile kuba umnyango kwezomnotho kubutsela: abaphathi HR, abakhangisi, PR abantu, Accountants, nokunye.
5. kwabasebenzi. Ukuze sigweme ukuphinda osekushiwo izimbangi zayo, amahhotela ngokuvamile ukwethula enkonzweni yabo okungeziwe. Ngakho ungamangali ukuthi abanye babo ukuzuza in abasebenzi yayo massage abelaphi, abaqeqeshi ukuqina, iziqondiso abanolwazi, abahumushi nokunye.

Izici komsebenzi ibhizinisi ihhotela

Isici esiyinhloko lo msebenzi wukuthi umsebenzi ngamunye akabangeli nje kuphela ukuzithandazela thina kuphela kodwa nezalo lonke ithimba bebonke. Phela, nganoma isiphi isiphambeko amanga ibala elimnyama idumela izikhungo, kanjalo engozini yonke abasebenzi bayo.

Ngaphandle nje kokusebenza emahhotela eMoscow, njengoba isimiso nanomaphi okuyidolobha, uzibophezela ukuphelela. Lokhu kungenxa phambili ekuncintisaneni okushubile, okuyinto ikuvumela ukuba usinde kuphela labo izikhungo kabani abasebenzi benza imisebenzi yabo plus ezinhlanu.

Ukusebenza in the hotel: ukubuyekeza nezincomo

On wonke, okuningi kuncike umsebenzi othize. Ngokwesibonelo, kwelinye abasebenzi ehhotela ezingaphezu kuka ujabule Izimo zomsebenzi namaholo, ngaphandle kwalokho, kunalokho, akekho imisiwe isikhathi eside. Ngakho-ke abantu abanolwazi belulekwa ukuba bahlolisise endaweni ikusasa emsebenzini, ngaphambi uya engxoxweni yokuhlolelwa umsebenzi. Ngokwesibonelo, izisebenzi ungathola ukubuyekezwa ukuthi asebevele besebenza, ku-inthanethi futhi ukuzihlola. Kodwa-ke, uma kuyindodana, ihhotela ezibizayo sibukeka kahle iningi izibuyekezo izinhlangano ezinjalo, njengoba umthetho, ezingaphezu kuka-HIV.

Elinye iphuzu elibalulekile kulokwazi olimini lwesiNgisi livela kwelesiLatini. Manje abaqashi abaningi zibonisa lokhu lapho ukuqasha abasebenzi. Ngakho uma ufuna ukuba bangene ehhotela ehlonishwayo, qala kusengaphambili ukuba lifunde olunye ulimi.