Uyini emgqeni electronic

Njengoba umncintiswano ezindaweni ezahlukene ibhizinisi ziba abanolaka, inkinga okwandayo ikhasimende ukwethembeka isiba kuqala ukuphathwa inkampani noma inkampani. Ukuvela emigqeni nemibandela ukulinda ungakhululekile esilimaza umfanekiso inkampani futhi, ekugcineni, kuholele amakhasimende kwathatha abancintisana naye.

Electronic emugqeni we-Management System (LMS) ikuvumela ukuba ahlele ngokomzimba nokubalulekile ukudala izimo ukhululekile kumakhasimende ukulinda, ngaleyo ndlela ukuthuthukisa izinga lenkonzo futhi isivakashi ukwethembeka.

Modern ithuba electronic inikeza amandla anele ukwenza kungekho imisebenzi ayibalulekile kangako, okubaluleke lenhlangano umsebenzi ezikude inethiwekhi legatsha futhi uphendule imicimbi ehhovisi kude esikhathini sangempela, futhi sihlanganisa ithuluzi imihlangano yokuhlela namakhasimende obhalisele for aphoyintimenti intanethi noma ngokusebenzisa self-service esibulalayo.

Sine sihlolisise zonke lezi zici ngendlela isibonelo izixazululo edidiyelwe inkampani French ESII eSirius.

Ukuphathwa kwe-network igatsha

Ukusebenzisa ubuchwepheshe ifu-based, lapho lonke ulwazi mayelana yokwamukela amaklayenti in real-time ihlinzekwa ephakathi uhlelo iseva ivumela umphathi noma umphathi we-nkampani ukulawula gumbi umthwalo, kuye ngokuthi yisiphi isikhathi, ngokushesha shintsha isu reception ekuphenduleni inkinga izimo, kanye nokuqapha ikhwalithi abasebenzi.

Ulwazi mayelana yokuvuma ikhasimende abacacisiwe ngeke ngokwengeziwe ukuhlola umphathi abasebenzi emkhakheni inkampani, kanye nokuhlola ukusebenza filiala- isibonelo, ngokuqhathanisa izivakashi eziningi inani ukuthenga noma inkokhelo igatsha.

Eqoqiwe ngesikhathi umsebenzi kuzosiza nokwandisa inethiwekhi igatsha esekelwe emnyangweni othize umsebenzi izibalo hhayi ngesisekelo nekucabangela abuye iziphetho jikelele.

imihlangano Ukuhlela namaklayenti

Ukuhlela imihlangano kanye klientami- esinye isici ewusizo elikuvumela ukuba umsindise isikhathi isivakashi kuzoba ukuqinisekisa ukuthi nakanjani ngesikhathi esimisiwe futhi ngeke kudingeke ukuba alinde isikhathi eside.

Umgomo we operation ye kuqokwa:

• iklayenti ekhetha usuku olukahle nesikhathi ngokusebenzisa ifomu ayethanda ekhasini leWeb, ukuphela self-service noma ngokushayela u-opharetha.
• emva ukuhlonza iklayenti (indlela elula ukusebenzisa le nombolo yocingo), uhlelo inikeza inamba engafani eyaziswa ukuthi iklayenti ubhala noma uthola i-SMS
• uma ikhasimende engena legatsha, ngenkosi eziningana self-service esibulalayo noma bakubika reception, bese sihamba ukuba izisebenzi kudingekile
• uma ikhasimende akezi, uhlelo usula ngokuzenzakalelayo ithikithi lakhe

eyala ukuhlela okunjalo futhi izisebenzi ze-inkampani, ivumela inhlangano iyashelela yemisebenzi yabo. Umphathi iyatholakala umsebenzi ukuhlela umbono evumela ukuba nokwandisa ngesikhathi esifanele noma zithumele kabusha iklayenti service oyifunayo noma umsebenzi ngaphansi umatasa.

Kwengxenye yekhulu leminyaka nakho ukusetshenziswa electronic emgqeni nohlelo lokuphatha eYurophu wabonisa ukusebenza kwale ndlela enhlanganweni ukugeleza amakhasimende. Esikhathini CIS emakethe, kulesigaba, kwakunabamemezeli abambalwa kuphela abangabodwa ngenkuthalo ekuthuthukiseni izikhungo segmenty- yasebhange, izinhlangano zikahulumeni, futhi imithi. EYurophu, ulayini elekthronikhi cishe kuyo yonke indawo lapho kukhona ukusakaza njalo zabantu-Amahhovisi, izikhumulo zezindiza, service izikhungo, ezokuthutha kanye Logistics izinkampani, nezinkampani zokuxhumana kanye mobile inethiwekhi opharetha kanye esitolo emaketangeni.