AmakhompyuthaYelwati

Amakholi wevidiyo nevidiyo amasevisi umhlangano shayela / contact izikhungo.

Amabhizinisi imisebenzi ehlukahlukene, izakhiwo ezikhethekile ukunikeza amakhasimende Telecom, abazisebenzayo, yokuthengisa abaphathi, njll ukwenza ukushintsha abanekhono futhi ekhona amakhasimende ngosizo izingcingo (angenayo naphumayo) I-dolobha ngocingo, imigudu yokuxhumana opharetha inter-zesifunda, izingcingo (angenayo naphumayo) kanye imiyalezo (SMS, MMS), isevisi yeselula abahlinzeki, amakholi wefoni (angenayo naphumayo) futhi izingxoxo phezu IP telephony izicelo kanye nemiyalezo usebenzisa imigudu yokuxhumana abanikeli Inthanethi. Ngokuvamile, ukukhulumisana okunjalo namakhasimende isibe isiko, manje futhi unikeza eziphambili samabhizinisi nowezinkampani / Outsourced call centre, izwi noxhumana nabo ngocingo, izingxoxo sewebhu, futhi IP telephony izicelo, ngokuvamile abanye izakhiwo kwakuxhunyaniswa contact ngokugcwele ngamazwi, oxhumana efanayo tete- a-Tete Izitolo (noma izinto) ekuphetheni ukuthengwa nokudayiswa ukuthengiselana.

Ngesikhathi esifanayo, futhi akunakuphikwa nganoma yisiphi umphathi abanolwazi lochwepheshe, ukungaxhumani nabo ngocingo, idivayisi yeselula, ingxoxo yezwi, futhi nakakhulu ngeposi (imiyalezo) Awukwazi ukufaka real contact agcwele ngamazwi uma iklayenti zingathonywa hhayi kuphela ngezwi futhi intonations yokukhuluma, kodwa futhi zibukeke - sobuso, ngibone isimo sobuso bakhe, futhi ikakhulukazi ukubukeka, ukuziphatha ngokuvamile. Ngakho-ke, yesimanje ucingo / contact izikhungo nge eziqhubekayo isofthiwe usuku hardware yethulwa njengoba kuyithuluzi eliphumelela kakhulu kwethonya kwamakhasimende amakholi wevidiyo, futhi ezinye izikhungo Outsourcing contact ezweni namuhla, uye wanda kakhulu ikhono lokukhulumisana ikholi yevidiyo ukuze inkomfa ngevidiyo.

Ukukhipha contact centre sisebenzisa ifomethi yokuxhumana lokuxhumana yezwi isithombe (ikholi yevidiyo):

  • kumaphrojekthi of ukwesekwa service Usizo edeskini / Servis edeskini, kanye ngempumelelo kakhulu isixazululo omuhle izinkinga ikhasimende namuhla neyaziwayo videoconference lapho iklayenti can kanyekanye (emafasiteleni multiple kuyi-computer, esigungwini mobile) ukuxhumana opharetha nokukodwa / abameleli eziningana inkampani . Ukuphumelela ezokuxhumana ezinjenge-skype kanye kungenxa izici umgomo, ngoba iphrofayili uchwepheshe enwetshiwe xaxa futhi efanele uyonika impendulo yombuzo iklayenti, futhi subjective umtselela losengcondvweni ku iklayenti, okuyinto ubona empeleni kunakwa yenkampani le nkinga futhi level yayo enkulu service ibhizinisi;
  • njengoba ngeyodwa yamafomethi lesichubekako kakhulu imigqa ashisayo lapho ithola / processing oda;
  • amaphrojekthi telemarketing, kuhlanganise nokwakho kwangaphakathi kanye, lapho ikhasimende sinqumo esihle ukuthenga isikhungo umkhiqizo / service opharetha ucingo kungathinta ukubukeka, simo sebuso, ngibone isimo sobuso bakhe;
  • e ukuthuthukiswa emakethe yabathengi zokuxhumana ukukhulisa amandla izilaleli umthengi Amakhasi brand izinkampani, yamaqembu nemiphakathi zenzuzo the niches amaklayenti zebhizinisi.

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