Ibhizinisi, Izingxoxo
"Ukudayiswa" kwamaCold - yilokho? Indlela nobuchwepheshe bokuthengisa "okubandayo"
Noma yikuphi okuqinile, umbuzo wokuthola amakhasimende amasha uhlale ufanelekile, ohlangene nokusebenza emakethe "ebandayo". Uyini umehluko phakathi kokuthengisa "okubandayo" nokuthengisa "okufudumele"? Indlela yokwenza umuntu ongajwayelekile ongazitsheleki iklayenti "elishisayo"?
Ukuthengiswa "okubandayo" kuhluke kanjani ekudayiseni "okushisayo"?
Izingxoxo namakhasimende ngaphandle kwezihambeli zibizwa ngokuthi ukuthengisa okuqondile. Ukudayiswa "okushisayo" nokubandayo "kwenziwa ezimakethe ezahlukene. Imakethe "eshisayo" iyimakhasimende avamile, abathengi bezitolo, okungukuthi, izethameli ezihlosiwe.
Noma yikuphi okuqinile, umbuzo wokuthola amakhasimende amasha uhlale ufanelekile, ohlangene nokusebenza emakethe "ebandayo". Njengomthetho, ukudayiswa "okubandayo" - lokhu kuyimizila yebhizinisi, izingcingo zocingo kanye nomhlangano onesibopho neklayenti engenzeka, isethulo somkhiqizo.
Izingcingo "ezibandayo" izingxoxo zocingo, umphumela okufanele ube nesimo sengqondo esihle, isivumelwano somhlangano noma isenzo esiphelile.
Okucacile komsebenzi emakethe "ebandayo"
Ukusebenza emakethe "okubandayo" kunezinzuzo nezingozi.
Izici ezithandekayo | Izici ezimbi |
Umsebenzi ophumelelayo unikeza ukwanda okukhulu kwezokuthengisa futhi ikuvumela ukwandise ukuncintisana kwenkampani, umkhiqizo, isevisi. | Abathengisi abangazange bafundiswe ukusebenzisa ubuchwepheshe bokuthengisa "okubandayo" namakholi bathola ukuhluleka okuningi futhi balahlekelwe ngentshiseko. |
"Ukudayiswa" kwama-cold "kuyinani elingenamkhawulo lamakhasimende angakhona. | Ukuthuthukiswa kobuchwepheshe kuleli cala kuthatha isikhathi. |
Izindleko eziphansi zezezimali nezindleko zokukhangisa ezincishisiwe. |
Noma yimuphi umnyango wezokuthengisa "okubandayo" udinga ubuchwepheshe obuzosiza ukusebenza kahle namakhasimende.
Imithetho engu-10 yokuthengisa "okubandayo" okuphumelelayo
Imithetho yokudayiswa "okubandayo" yizincomo eziqoqwe ezihlokweni nasezincwadini mayelana nebhizinisi labalobi abaningana abaziwayo.
- Ngaphambi kokuxoxisana, khulula ukukhululeka futhi uphumule. Umdayisi ophumelelayo ngumuntu onamandla futhi onokwethenjelwa.
- Isimo sengqondo esihle. Ukuzithiba.
- Yazi kahle umkhiqizo okufanele uthengiswe.
- Dala imvelo enethezekile kumaklayenti, yenze isihawu. "Hook" umthengi, ukuze kube nesithakazelo, kodwa "ungaqhubeki" izimpahla.
- Zizwa ikhasimende. Ulimi luni, yikuphi ukukhuluma kwakhe? Ungasebenzisa isilulumagama esifanayo, ithoni yezwi, isitayela senkulumo.
- Dala isithakazelo kuwe, umkhiqizo wakho, isevisi, uqine ngosizo lwabezindaba kanye nokubamba iqhaza emihlanganweni yamakhasimende, amaforamu, amakhosi, imibukiso neminye imicimbi. Ukudalwa kwe-mailings, amaqabunga ngolwazi oluwusizo lwamakhasimende angase abe khona.
- Rekhoda izingcingo "ezibandayo" ezihlelekile ngamalungiselelo emihlangano.
- Ukuvuselela njalo futhi nsuku zonke isisekelo samakhasimende amasha.
- Khumbula ukuthi yonke "cha" iseduze nokuvala isivumelwano. Ukuze uphethe inzuzo enenzuzo, umuntu kufanele alungele ukuzwa ukwenqaba okuningi.
- Qinisekisa ukuthi ulungiselela ngaphambi kokushaya izingcingo nemihlangano, usebenzisa isimo sokuthengisa "okubandayo".
Ikhono lokuphendula ukuhluleka
Izingxoxo zebhizinisi ezimakethe "ezibandayo" zihlale zixhunyaniswa neziphikisana nezizathu zabathengi abangase bakwazi. Impendulo engalungile ingabonwa futhi isetshenziswe njenge-fulcrum yokuvula izingxoxo endleleni. Ukwenqaba kokuqala kuvame ukuhlelwa njengenye yezinketho ezine.
Ifomu lokuhluleka | Imenenja esabela cishe (Umphumela oyifunayo ukuvuma emhlanganweni) |
| Kuhle kakhulu ukuthi usuvele unalo mkhiqizo. Abamele izinhlangano eziningi (kubalwe) bathi into efanayo baze bajwayele umkhiqizo wethu (isevisi), ikakhulukazi ... (inzalo kwisici esiyingqayizivele somkhiqizo). Baqaphela ukuthi inkonzo yethu iyasiza ... Kufanele sihlangane. Ingabe kuyoba lula kuwe ngoLwesithathu, ngehora lesithathu? |
| Abaningi basabela ngendlela efanayo lapho sibheka nabo okokuqala. Kodwa ngokuhamba kwesikhathi babe nethuba lokuqonda ukuthi yiziphi izinzuzo abangazithola ngosizo lwesiphakamiso sethu (faka isibonelo senhlangano osebenze ngayo emgqeni). |
| Ngiza kuwe ukuze uhlele i-aphoyintimenti. |
| Mhlawumbe kungcono ukuthi sihlangane futhi sixoxe. Ingabe ukhululekile ngoLwesithathu, ngehora lesithathu? |
Zonke izimfihlo zokudayiswa "okubandayo" zinciphisa imithetho eyisisekelo, ngokuzethemba zibhekisela ku-interlocutor ngegama, ukukhuluma iqiniso, inzalo, ukugwema imishwana yesifanekiso. "Ukudayiswa" kwama-cold "kungumphumela wenkhulumomphendvulwano ephilayo, kunokushintshaniswa kwemisho emincane. Ukwenqaba akuyona isigwebo, kodwa ithuba lokuba "uvule umnyango ofanele".
Ubuchwepheshe bokuthengisa "okubandayo"
Inqubo yokudayiswa ingahlukaniswa ngezigaba ezine. Umsebenzi oyinhloko esigabeni ngasinye ukuhlinzeka ngesinyathelo esilandelayo futhi ukusheshisa ukudayiswa.
| Ingxoxo elula. Ngaphandle kwezethulo ezikhangayo, ukujwayela okulula neklayenti njengomuntu. Tshela lo mkhiqizo kalula futhi. |
| Kuthatha isikhathi esingama-80% sesikhathi nomzamo wenqubo yonke yokuthengisa. Yiluphi ulwazi oluzosiza ukuqhuba isethulo bese uphetha isivumelwano? Lolu lwazi alukho ngezidingo, kodwa mayelana nemisebenzi ye-interlocutor. Ukuze uthole lokho udinga ukubuza imibuzo efanele futhi usebenzise izingcingo "ezibandayo". Ngenxa yalokho, kukhona impendulo yombuzo wokuthi umkhiqizo othile (isevisi) uzosiza kanjani iklayenti ukwenza lokho akufunayo. |
| Isethulo ngumphumela wenqubo yangaphambilini. Umgomo wayo awukona ukukhombisa izimpahla, kodwa ukudlulisela umthengi isizathu sokuzikhethela kwakhe bese uphetha isivumelwano. |
| Ukuqedela okungenangqondo kwesethulo. Isibonelo, uxhumane nomthengi: "Ucabangani ngalokhu?" Ucabangani? " |
Indlela yokuthengisa "ebandayo" iveza uma uqoqe ukwaziswa okwanele okwethulwa.
Ukuphikisa ekubonisweni
Iziphakamiso ngesikhathi sesethulo kufanele zithunyelwe ngendlela ethile. Okokuqala kufanelekile ukukhuluma ngamandla omkhiqizo. Amaphuzu okuqala angu-2-3 kufanele athinte imizwelo nemizwa ye-interlocutor. Phakathi, qaphela izindawo ezingu-1-2 ezilula zomkhiqizo, isibonelo, Umbuso. Ekugcineni, nikeza izimpikiswano ezintathu eziqine kakhulu ezifanele ukuthenga.
7 izimfihlo zezingcingo "ezibandayo" eziphumelelayo
"Ukudayiswa kwama-Cold" - lokhu kuwumphumela ozwakalayo wohlu: ucingo - umhlangano - isethulo. Shayela umuntu ongaziwayo futhi uhlele aphoyintimenti akulula kakhulu njengoba kubonakala, uma udlala ngemithetho.
- Izingxoxo efonini zingcono ukubamba, hhayi ukugoqa ukuhlezi etafuleni, kodwa ukuma, njengoba izwi lizwakala lijabulile. Futhi isitembu eside kakhulu kufanelekile.
- Izwi liyoba mnandi uma imisipha ikhululekile. Smile! Ungabuyekeza ngokubeka isibuko phambi kwakho ukubona ukumomotheka kwakho.
- Lowo oqeqesha okuningi, uyahlulelwa empumelelweni. Ukuxoxisana neklayenti kungabuyekezwa ekhaya nomuntu othandekayo. Ukuqeqesha kusiza ukukhumbula izimo zokuthengisa "okubandayo", izimpendulo zemibuzo engenzeka futhi usebenze ngale ndlela.
- Qopha izinkulumo zabo kwi-recorder. Kuphela emva kokulalela ingxoxo evela ohlangothini, ungazwa amaphutha akho. Ukuhlaziywa kwamarekhodi wezwi kuthuthukisa ukusebenza kahle kwefoni ngo-40%.
- Isiyalo kanye nesikhathi sesikhathi. Izingxoxo ezikhiqizayo neklayenti eyodwa zigcinwe phakathi kwemizuzu emibili kuya kwemibili. Isibonelo, izingcingo ezingu-10-15 "ezibandayo" nsuku zonke ngesikhathi esifanayo imizuzu engu-30.
- Ithebula elilula "Ukubalwa kwekholi" kuzokusiza ukuba uhlole ukusebenza komsebenzi wakho. Ukungena etafuleni akufanele kube nje inani lezinombolo ezifakiwe, kodwa inani lamakholi alethwe ekupheleni, ukuqokwa kanye nemihlangano ephethwe.
- Lalela i-interlocutor futhi ungaphazamisi. Ngokwezibalo, abantu abangu-99% abasanda kufika, lapho bezethulile noma bebuza umbuzo, abakwazi ukuma isikhashana bese balinde impendulo. Ukumisa isikhashana kusiza lowo osizwayo ukuthi ashintshele ingxoxo.
I-Psychology njengesihluthulelo sokuthengisa
Yenza ukuthengiswa kuphumelele kuzosiza ukusetshenziswa kwengqondo.
- Inkulumo ebusweni ingasho okuningi mayelana nomzwelo nemicabango ye-interlocutor.
- Ukumomotheka nokuxhumana kwamehlo - ukuzethemba kwamakhasimende.
- Kukhona imibuzo eminingi evulekile yokugcina ingxoxo nokuqoqa ulwazi: "Ucabangani ngomkhiqizo?", "Ingabe unesifiso?".
- Ukuhambisa okulungile kolwazi. Okokuqala, isithombe esihle somkhiqizo, isithombe esicacile. Okwesibili, izinto zokuthengisa. Okwesithathu, izindleko, uma kube nesithakazelo noxhumana naye osungulwe.
Ungalungiselela kanjani ukuqeqeshwa kokuthengisa?
Amafomu asebenzayo okufunda ukuthola ulwazi, ukuthuthukisa amakhono nokuhlanganisa amakhono abizwa ngokuthi ukuqeqeshwa. Ukuthengisa ukudayiswa "izingcingo" kuyakuvumela ukuba wenze izikhathi ezinzima zokuxoxisana. Ngaphambi kokuqeqesha, abahlanganyeli batshele inkolelo yokuxoxisana okudingekayo ukuqedela imisebenzi.
Isihloko | Okuqukethwe komsebenzi |
Izingxenye zemakethe yethu | Hlukanisa ngamaqembu wabathengi abangase bakwazi. Ngamunye, yakha ingxabano eyinhloko yokuthenga umkhiqizo. |
Ukunikezwa komkhiqizo | Umgomo ukuthakazelisa i-interlocutor. Ukuza nenkulumo eyinhloko mayelana nezinzuzo zomkhiqizo ngezinhlobo ezintathu. |
Izingxoxo eziphumelelayo ngefoni | Lalela ukuqoshwa kwezingxoxo zabo zocingo, bahlole ngokusebenzisa uhlu lwemibuzo ekhethekile. |
Thola inhloso (khetha ohlwini) lwezingxoxo ngefoni nombhali, umphathi wophiko lokuthengisa, inhloko yomnyango. | |
Ukwakhiwa kwefomu (ithebula) lokufaka ulwazi olutholiwe ngesikhathi sezingxoxo. | |
Sebenza ngezibili. Ingxoxo nomphathi, inhloko yomnyango nomqondisi. Inhloso ukwenza i-aphoyintimenti. | |
Ungahamba kanjani nge-Cerberus? | Khetha icebo bese ufika ngamazwi ukuze uhambisane nombhali oqinile. |
Ukungafuni | Khumbula izinketho zokuphendula izikhalazo ezivamile futhi usebenze ngababili.
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Njengoba izibalo zibonisa, cishe amaphesenti angu-90 kolwazi olutholiwe ekuqeqeshweni, emininimini, likhohliwe ngenyanga. Ukuqeqesha kuyasiza uma kwenzeka ukuthi umphathi wezokuthengisa aqeqeshe njalo, aphindise futhi alungise ulwazi olutholiwe ngesikhathi sokuqeqesha.
Isiphetho
Zonke izimfihlo zokudayiswa "okubandayo" zizosebenza njalo. Ukuphumelela yilowo okwazi ukuzithiba. Ukholo nothando ngomsebenzi wakho kusiza ukuxazulula noma yikuphi isimo esinzima!
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